The player from India had faced an issue with Stake Casino due to account suspension, which had limited his ability to bet, chat, and withdraw funds. His account verification had been under review, and despite multiple attempts to contact the casino's live support, his issue had remained unresolved. The player had used real money to play and had won a significant amount. Although the casino had claimed he could still deposit, play, and withdraw while his verification was under review, all such activities had been restricted. The player had also reported losing access to his account without any prior notice or self-exclusion request. Despite our attempts to mediate, the complaint was ultimately rejected as per the player's request received via email.
Stake Casino - Player’s account has been suspended.
Amount: 67,289 INR
Stake Casino
Safety Index:Above averageOther
REJECTED
Case summary
I am trying to withdraw money from my account but it shows that my account is temporarily suspended. I cannot place any bet also cannot chat in the community . In simple terms I cannot do anything rather than logging in.
Please help me resolve this issue as soon as possible.
Then what about this verification Reminder where it says I can still deposit play and withdraw while verification is being reviewed.
Also my level 1 and 2 is not yet confirmed from stakes side and what if it will take years to verify You only wrote that you dont have any ETA for documents to be reviewed. when verification will be done when I will be able to withdraw & why you manipulating me instead of giving proper response.
Im going into depression and its killing me
When I connect with live support they says to mail support+india@stake.com and when I mail to same they give me the mail id of accounts@stake.com and after mailing them they says complete kyc but the stake didn't even look into my kyc and withdraw issue please help me out I have screenshot attached
Hello tawade8ballpool,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
First of all the stake support is not even verifying my kyc. And yes I have played using my real money if you want I will attach the first and the latest transaction receipt. Lastly I have connected with the stake support was couple days before but continuously I'm following up with the support team to verify but they are not giving proper response
The first deposit made on 10:53 AM 19 January 2024 and from that time I win huge profit and because of that stake put my account on temporary suspension. Also when I contacted to accounts@stake.com for this suspended temporarily problem they replied wait for kyc to be verified but when I go to kyc section in my stake profile their the pop up says
Verification Reminder
You can still deposit, play and withdraw while
your verification is being reviewed
Please note that we do not have any
estimated time when your documents will be
reviewed
But I cannot do any activity like deposit withdrawing betting. Nothing is allow everything is restricted
We’ve rejected this complaint as per the player’s explicit request received by e-mail. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
We’ve reopened this complaint at the request of tawade8ballpool. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
I lost my account. I can't login now all of my money gone and I lost everything. I'm getting depressed day by day. I have not even submitted any self excluded thing from my account and If incase I did then there should be 24 hrs cooldown period too. But stake have closed my account without any permission and not any information.
