Stake Casino - Player's account has been restricted.

They locked up 7400$ on the account, I sent all the needed documents for proof of address , for proof of funds etc. They always reject and say that document isnt visible but it is. I went to bank and gathered every info and document stake needed and they still dont want to give me my money

Hello istr1ake,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, let me answer your questions.

This started when i won 7000$ and wanted to withdraw, a have more deposited (more than 7k) on this account before the 7000$ withdraw request but i gambled that money.

I sent documents and i still send them since february 2024. but they still deny. If needed I can come phisically to stake center and give them document in person. But they keep denying, my ID was approved one year ago but they removed it from verity site and told me to send ID again which i did but they always say its not visible, when it clearly is (i have iphone 14 pro max camera is good) . i have sent proof of funds which directly my bank sent me, i own a car mechanic service and i have a lot of money, i sent my paycheck since new year and they still deny it, also i sent proof of address and they deny it too.. I spoke to casino at live chat and they told me which type of documents I need to send and I sent all the documents they say they need, but they still deny documents with not saying reason why deny

Here i answered all your questions.

Thank you istr1ake for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello istr1ake,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Stake Casino representative to join this conversation and participate in resolving this complaint.

Dear Stake Casino,

Could you comment on this?

Thank you in advance for providing the information.