HomeComplaintsStake Casino - Player's account access is delayed due to KYC issues.

Stake Casino - Player's account access is delayed due to KYC issues.

Amount: €18

Stake Casino
Safety Index:Above average
Submitted: 24 Sep 2024 | Case closed : 04 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Italy had completed the KYC verification on Stake but then faced issues with being able to play. Support informed him that he needed to complete further verification levels, yet his submitted documents were consistently rejected despite meeting the requirements. This process had been ongoing for weeks with no resolution. The complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation.

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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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1 month ago
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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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