The player from Italy had completed the KYC verification on Stake but then faced issues with being able to play. Support informed him that he needed to complete further verification levels, yet his submitted documents were consistently rejected despite meeting the requirements. This process had been ongoing for weeks with no resolution. The complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation.
Stake Casino - Player's account access is delayed due to KYC issues.
Amount: €18
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
yesterday
