Stake Casino - Player requests a full deposit refund.

Hi,

ich habe mich informiert und die Info bekommen das stake keine Lizenz in Österreich hat, und ich meine Verluste zurück holen kann per Klage.

ich habe das Casino direkt angeschrieben doch die weigern sich natürlich.

obwohl es gegen ihre Lizenzbestimmungen verstößt.

ich habe dort in den letzten 7-9 Monaten ungefähr 20-30.000€ eingezahlt und verloren ohne jemals ausgezahlt zu haben.

ich würde mich wirklich freuen wenn ihr mir da weiterhelfen könntet

liebe Grüße

Manuel T*******

Dear manueltotzauer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

I can only recommend doing better research next time and playing only in the casinos licensed in your country. Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear manueltotzauer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.