The player from India was unhappy with stake.com due to poor returns on his games. He claimed to have lost around $100 over three deposits without seeing any increase in his balance, even while making the smallest possible bets. After a thorough review of the submitted game history, we found no evidence of manipulated Return to Player (RTP) in the games. We explained to the player about the law of big numbers and the gambler's fallacy. Ultimately, we concluded the complaint was unjustified.
Stake Casino - Player is unhappy with stake.com due to poor game returns.
Amount: 100 ₮
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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9 months ago
Hello sir I have an account on stake.com , the worst rtp i experienced , my balance not gone up even a single cent and i lost total 100$ in three deposits 23$ , 38$ and 40$ and all the money lost it does not increase even a single cent even i playing at lowest bet i have attached the proof sir
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9 months ago
Dear kabcd42,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
Unfortunately, the provided betting history is too small a sample for us to determine that something unfair is going on. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
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9 months ago
Dear kabcd42,
thanks for your message.
I sent you an email because the file couldn't be opened and checked by me. Please send me the file again.
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9 months ago
Thanks for your message, kabcd42 for your game history. I have checked it thoroughly but unfortunately from the sample provided we couldn't conclude the RTP in the games you played is manipulated.
In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period that he should get very lucky over the next period of time. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.
Past results have no influence on future results. The law of big numbers is saying that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.
If you want to learn more about RTP we recommend you watch our videos about this topic:
https://www.youtube.com/watch?v=s0rVhAZL1-E
https://www.youtube.com/watch?v=s9fzMDzadtA
I am afraid I'll be forced to close the complaint as unjustified. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
