The player from Japan faced difficulties making a deposit to the casino, as it did not allow any deposits without a valid reason. The Complaints Team determined that since he had no balance in his account and was unable to deposit, there were no further actions that could be taken to assist him. Consequently, the complaint was closed due to the inability to resolve the technical issues related to his account.
Stake Casino - Player is unable to deposit funds.
Amount: ¥100,000
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 days ago
Public
Public
1 week ago
Translation
The casino is not allowing me to make a deposit for no valid reason.
Please investigate this matter for me.
Automatic translation:
Public
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1 week ago
Dear tenpa5040,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Stake Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do you even have an account in the casino? Did you ever deposit there or do you have any balance on your casino account? I will be waiting for your reply patiently.
Best regards,
Nick
Public
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1 week ago
Translation
I have a casino account.
The account name is also listed first.
There is a payment history.
There is no money in the casino.
Thank you for your investigation.
Automatic translation:
Public
Public
4 days ago
Dear tenpa5040,
If you’re unable to deposit and there is no balance remaining in your account, unfortunately, there isn’t anything further we can assist with in this case. My best recommendation would be to choose a different casino where all functions are operating correctly for you.
I’m sorry that we can’t proceed further in resolving this matter, but there is, unfortunately, nothing we can do regarding these technical issues.
We will now proceed to close the complaint.
Best regards,
Nick
