The player from France had experienced a delay in his Bitcoin withdrawal from an online casino due to an unconfirmed CPFP transaction with a low fee. He had made successful withdrawals in the past and this had been the first time he encountered a problem. The player had contacted both the wallet service provider and the casino. The wallet service provider had informed him that the transaction fees were too low and it would take time for the transaction to be processed. Eventually, the player was refunded and we had since marked the complaint as resolved.
Stake Casino - Bitcoin withdrawal has been delayed for the player.
Amount: $1,800
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Dear Y33t34820,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you contacted your wallet service provider regarding the delay in confirming the funds from the large unconfirmed CPFP transaction? If yes, what response have you received from them?
- Was it your first withdrawal attempt from this casino?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 months ago
I’ve already withdrawn a lot of money from stake, and I’ve already used this wallet for other stake withdrawals. It’s just this one transaction which seems to be causing problems.
I contacted both my wallet service provider and stake.
My wallet service provider has told me that the transaction fees were too low, and that it would take some time for the transaction to be processed, if it ever gets processed.
Public
Public
3 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Y33t34820, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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