The player from France had experienced a delay in his Bitcoin withdrawal from an online casino due to an unconfirmed CPFP transaction with a low fee. He had made successful withdrawals in the past and this had been the first time he encountered a problem. The player had contacted both the wallet service provider and the casino. The wallet service provider had informed him that the transaction fees were too low and it would take time for the transaction to be processed. Eventually, the player was refunded and we had since marked the complaint as resolved.