The player from Brazil had experienced difficulties with closing his account at SSSGAME. We had provided him with detailed instructions on how to apply for self-exclusion and requested him to update us on any subsequent developments. However, due to a lack of response from the player to our messages and questions, we were unable to proceed with further investigation or provide potential solutions. Consequently, we had no option but to reject the complaint.
SSSGAME Casino - Player is unable to close their account.
Amount: ??
SSSGAME Casino
Safety Index:Above averageSafety Index
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6.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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11 months ago
Translation
SSSGAME WON'T ALLOW ME TO CLOSE MY ACCOUNT! I WANT TO CLOSE IT!
Automatic translation:
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11 months ago
Dear andersonnh0505,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings sssgame,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Regrettably, I couldn't locate any email address on the website. The only contact information I found is available at https://www.sssgame.com/service.
If you discover an email address, kindly send an email to the casino (with a copy to me at petronela.k@casino.guru) and update me on any subsequent developments. If there are alternative contact options like live chat, Telegram, or WhatsApp, please explore those avenues as well and capture screenshots of the relevant communication.
Thank you in advance.
Best regards,
Petronela
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11 months ago
Dear andersonnh0505,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
