HomeComplaintsSpy Slots Casino - Player’s account has been blocked.

Spy Slots Casino - Player’s account has been blocked.

Amount: £390

Spy Slots Casino
Safety Index:Below average
Submitted: 26 Apr 2020 | Case closed : 12 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom had his account blocked after he has requested a withdrawal. Casino justifies it by the player’s changed IP address. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I had account with spyslot and I play about 4 weeks then I had £390 in my spyslot account I decided to withdraw my money and stop playing when I try to withdraw strait away spyslot block my account. I try to contact them ( only communication they have is email ) by email they come back to me 2 days later asking stupid questions like have you been abroad, your loging IP is different, when you reaply back it takes another few days ... now it's been 2 weeks I still not get my money ..... I read on they site if you dont get your money by 180 days they take it you cant claim .. this spy slot site is SCUM site please stay away .

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4 years ago

Dear Murat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? I hope we will be able to help you to receive your deposit bonus as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


 

Edited by a Casino Guru admin
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4 years ago

Dear Murat,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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