The player from the United Kingdom had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. The Complaints Team had advised the player that it was common for withdrawals to take a few days or weeks to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The player had been asked to be patient and to wait at least 14 days after requesting the withdrawal before escalating the issue. After an extension of time, the player confirmed that he had received his withdrawal. The issue had then been resolved successfully.
Sportsbetio.uk Casino - Player’s withdrawal has been delayed.
Amount: £280
Sportsbetio.uk Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Sportsbetio.uk Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
On the 25th April I withdrew £280 to my neteller account. I emailed them multiple times and they were extremely unhelpful and disrespectful. They keep sending me standardized emails. I repeatedly asked them to investigate what's happened, as 5 days has passed today is 7.
They are very rude and have refused to investigate and gives me an answer.
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7 months ago
Dear marcewen,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Dear marcewen,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
its ok i finally got the withdrawal. thanks for your help, much appreciated!
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7 months ago
Dear marcewen,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
