The player from Mexico has experienced technical problems while playing. We rejected the complaint because the player didn't respond to our messages and questions.
This casino throws the slots, you win some free spins or bonuses, it automatically says an error and takes you out of the game and it has happened 3 times and they do not return the spins that I win, also the withdrawal is super slow and I have lost a lot of money
Dear iamvivicelaya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela