Sportium Casino - Player’s attempts to self-exclude himself have been overlooked.

First of all, I have been requesting the permanent closure of my account for days since I have been registered with the dgoj as addictive and I do not want to continue playing in this casino since apart from not giving prizes I do not want to have that addiction.

Well, I send several emails to help and no one responds in the chat, it's a machine that never happens to you with an operator and the phone is impossible.

I just want to get shut down. The account forever as well as the return of the income made.

Thank you very much I hope you can help me

Dear Xotin35,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Could you please forward the actual emails showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru. Have you mentioned gambling problem when applying for permanent self-exclusion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Xotin35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.