The player's withdrawal is delayed for over a week. The complaint was rejected as the player stopped responding.
Sportaza Casino - The player's withdrawal is delayed.
Amount: €625
Sportaza Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, with the sportaza website I am waiting for a credit of 225 euros from 22 December 2021 and from 29 December another credit of 400 euros chatty live and they give you the same answer that the financial department sends the email
Automatic translation:
Public
Public
2 years ago
Hello Fabio.50,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Sportaza Casino. Allow me to ask you a few question before we would move forward.
Was this your first ever withdrawal request in the casino? Since when exactly is your account fully verified? Did you accumulate your winnings from casino or sports betting? Did you use any deposit or no deposit bonus?
Also please if you have any additional screenshots or proof forward them to to nikolas.b@casino.guru.
Regards,
Nick
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