The player's self exclusion failed as he was able to deposit afterwards. The complaint was closed as the player stopped responding.
Sportaza Casino - The player's self exclusion failed.
Amount: €5,000
Sportaza Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
after several requests in the live chat of Sportaza Casino to self-exclude due to a gambling addiction, I made several deposits and got heavily in debt. Sportaza Casino did not address self-exclusion in live chat. I was only put off: "You can't block my account, I'm a VIP member." Apparently the casino didn't want to lose a player who deposited a lot of money.
In my opinion the casino has behaved criminally and I can only warn everyone about Sportaza Casino! Money is more important to the operators of this casino than people.
Maybe Sportaza would like to comment on this already here?
Automatic translation:
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1 year ago
Hello Jeremy88123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? How much did you deposit since your request? When was the last time you spoke to the casino and what was it about?
Can you please provide a screenshot or a transcript of the chat as proof that you really did request for self-exclusion to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
Public
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1 year ago
Translation
In the meantime, Sportaza Casino has reported and blocked my account. But they didn't say that I would get my money back from April 18th, although I wrote to them there that they should block my account. 
Automatic translation:
Public
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1 year ago
Hello Jeremy88123,
The e-mail you forwarded is not considered as a self-exclusion request as I does not even contain any reference to gambling addiction/issues. Can you please advise when did you mention to the casino for the first time your issue?
Public
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1 year ago
Translation
This was mentioned personally in a live chat with the provider Sportaza. What is exciting is that I got in touch with Sportaza again, mentioned that I have a problem with the game and opened this case. As a result, my account was DIRECTLY closed. They have been saying they have been checking my deposits since then and will get back to you and send you a transaction list of deposits. To date this has not happened.
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