The player from Austria had requested a withdrawal 10 days prior, but it had been consistently canceled after four days without any explanation. The Complaints Team had attempted to gather additional information from the player to investigate the issue, but the player did not respond to the inquiries. As a result, the complaint was rejected due to the lack of information needed for further investigation.
Sportaza Casino - Player’s withdrawal request is delayed.
Amount: €1,000
Sportaza Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello, I requested a withdrawal 10 days ago. However, it keeps getting canceled after about 4 days without any explanation.
Please help.
Automatic translation:
Public
Public
1 month ago
Hello Wampl1307,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
- What payment method are you using to withdraw your balance and did you try any other?
Looking forward to your answer.
Regards,
Nick
