The player from Italy was experiencing a delay with withdrawing €441 and continually received the same response after 5 business days. Despite our advice to wait for 14 days for the withdrawal process and our offer to intervene if the issue persisted, the player reported no progress. We then asked for further details about his withdrawal history and the status of his request, but received no response. Due to the player's lack of communication, we were unable to investigate further and had to reject the complaint.
Sportaza Casino - Player's withdrawal is delayed.
Amount: €441
Sportaza Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
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7 months ago
Translation
Good evening, I am having an issue with a withdrawal on Sportaza.com. I made the request on the 28th of March and even after 5 business days, they keep telling me the same thing they've been saying for days. The amount is €441 and at the moment my profile says it doesn't require a KYC procedure. I am asking for help to get my money back, thank you.
Automatic translation:
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7 months ago
Dear giacomogiorgioni,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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7 months ago
Translation
Thanks for the reply Kristina, at the moment they haven't requested anything from me and there is no way to upload documentation, I await your kind reply
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7 months ago
Thank you for your reply, giacomogiorgioni. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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7 months ago
Translation
Ok I will wait for this timing, if I have updates I will write here
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7 months ago
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Good evening, to date I have not yet received any response from the casino, nor have I received any payment
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7 months ago
Thank you for your reply, giacomogiorgioni. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?
Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
