The player from Italy requested a withdrawal 7 days prior to submitting this complaint. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Sportaza Casino - Player’s withdrawal has been delayed.
Amount: €1,500
Sportaza Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good morning
I won € 1500 7 days ago, from there I started the withdrawal process.
Nothing starts my hell, I make the first withdrawal from 500 and nothing stays there, after 2 days they closed my account to verify my data.
Now I hope they pay me because I loaded a card not mine because I played with a friend!
Automatic translation:
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2 years ago
Dear ciupi2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hello
my withdrawals have been canceled as I have deposited a withdrawal is required on a card not in the account owner's name.
arrears i provided the account owner's card, but i want to understand, will i get paid if i deposited and won with a card from a third party?
Automatic translation:
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2 years ago
Thank you for your reply, ciupi2. I checked the General T&Cs and I found this:
"the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty."
Do I understand correctly that you made a deposit with a card that has not been issued in your own name?
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2 years ago
Dear ciupi2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Awesome news, ciupi2. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
