The player from Spain is experiencing difficulties withdrawing his winnings. The player confirmed the issue was resolved.
Spitfire Casino - Player's withdrawal seems delayed.
Amount: €1,200
Spitfire Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Spitfire Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been fighting for a week to get my withdrawal processed and there's no way to get paid. If they do not process it, it is clear that the money will not arrive either.
In the event that they pay me, which I doubt very much, I will inform you that I have received
Automatic translation:
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1 year ago
Dear canaberto,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spitfire Casino.
Could you please explain when exactly did you request the withdrawal from the casino? Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas
Verification was OK.
A lady sent me wassap who told me she was a manager and to register. I registered and started playing by depositing €1,567 on the 9th.
I was able to withdraw 1200 on Sunday the 9th and he told me that he would give me preferential treatment and that he would try to get me paid on Monday the 10th.
They haven't even processed my withdrawal yet and they just told me in the chat that I'll get paid this week but I don't believe anything.
Every day the manager tells me that they pay me today. Every day according to her I am going to charge that same day but the truth is that I no longer believe anything.
I have not deposited anything else until they pay me
Greetings
User in the casino: joberto
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1 year ago
Thanks for the explanation.
Could you please advise which payment method you chose in order to withdraw your winnings? Is it the same method that was used to deposit?
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1 year ago
Translation
hello: everything is solved and I have received my withdrawal
thank you
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1 year ago
Dear canaberto,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
