Spinz Casino - Player’s withdrawal has been delayed.

I won 1000 withdrawn it , as I have previously made a withdrawal and verified all my documents that took over 7 weeks , I thought now it would be faster no issues ... again no money , no email update every time I contact them they tell me they have not received a email from the payment team and they will update me via email .. to this date I have no email of them not even for previous withdrawals , no resolution they can not tell me where my money is or why the delay.

Dear Kirsty,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The money is no longer pending on the casino account it says I have no pending withdrawals , 14 days ago tomorrow I made the withdrawal , and I have done the KYC verification , the casino themselves can not provide me with a reason as to the delay , all they tell me is they are waiting for a update from there payment team ... every day saying I will receive an update via email and I never hear back from them. Thankyou.

Thank you very much, Kirsty, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Kirsty,

I’m sorry to hear about the trouble you’ve been going through withdrawing your winnings. I will try my best to resolve your case as soon as possible.

I would like to invite Spinz Casino into this conversation.

Dear Spinz Casino

Can you please indicate the current status of Kirsty’s withdrawal request?

The casino paid after 27 days .. I never received a email of them to say it had been resolved , no update like they promised every day nothing very bad experience , but grateful I got my winnings.

Dear Kirsty,

Thank you for using the Casino Guru complaint resolution center. I'm sorry there was a delay but I'm very glad to hear that you’ve received your winnings! We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej