SpinUp Casino - The player's winnings were voided.

I have played lots with casino spent 1000s and never won and always deposited 200 euro with 200% bonus or 100 with 200% . I had asked for 2000 winnings and received a week later and email to say you can have $500 as I had breached their terms . I have done all verification checks and had the phone call. They are the worst and taking advantage of everyone .

Hello Donna,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinUp Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever withdrawal request in the casino? How much did you deposit exactly? Did the casino specify which term did you breach? Was the 500€ already paid out?

Looking forward to your answer.

Regards,

Nick

Hi

Yes first withdrawal, I deposited 100 euros with 200% bonus on top. I was told once bonus had been done I could take back 20% of deposited cash for winnings so 100 would be up to 2000 without any bonus money on top. I asked for 2000 back . The breach was the 30% of a single bet , so because I brought a feature they said this was breaching the terms . No the 500 has not been paid out . We are now over 5 days from since asking for withdrawal and verification procedure

Hello Donna,

It would be great to see the casino to prevent to reach the max bet term by their own system but unfortunately this is not yet a industry standard and player have to be careful with the terms. If the verification started 5 days ago, be sure to wait until next week for it to be processed. First withdrawals takes always longer and we recommend to wait at least 14 days to be done.

Regards,

Nick

Dear dkelly21841,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.