The player's winnings were voided for breaching unknown terms. The complaint was closed as the player stopped responding.
Spintropolis Casino - The player's winnings were voided.
Amount: €1,500
Spintropolis Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Spintropolis Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I withdrew €1500 they said I breached wagering rules and refunded my last deposit of €30 so I just withdrew the €30 now they have cancelled that and won’t reply
Public
Public
2 years ago
Hello mavinscarlett,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spontropolis Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise what bonus did you use to accumulate your balance? Did the casino specify what term did you breach? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
I didn’t know what bonus I accepted and the said I wasn’t allowed to stake more than 30% my deposit which was €30 but it doesn’t say this anywhere in the terms
Public
Public
2 years ago
Dear mavinscarlett,
Are you please able to access your gaming history and forward it to nikolas.b@casino.guru? In case it's not, please try to ask the casino if they could provide it to you.
