Spintropolis Casino - Player’s criticizing false advertisement and delayed withdrawal.

Meanwhile, I would like to point out that I have reported to the casinos that there is a guy around who "attracts" customers by advising to register on this site, make a deposit of 40 euros, follow a certain sequence of play, promising and guaranteeing a safe win more than 1000 euros a day !! They haven't done anything yet, the telegram channel is still active and they continue to cheat, plus I'm waiting to withdraw 200 euros in winnings and they continue to piss with the history of the documents

Dear Andrea,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Could you please advise how many days ago you have requested the withdrawals?

Regarding a false advertisement, I’m afraid we’re not in a position to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Andrea,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.