The player from Germany struggled with a withdrawal request of 4000 euros made two weeks prior, having requested three payouts of 500 euros. Despite being assured that the issue was with the finance department, no progress had been made, and he had lost additional funds, bringing the disputed amount to 3700 euros. He was unable to complete KYC verification as it was reportedly not required by the casino. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, which led to the rejection of the complaint.
Spinsy Casino - Player's withdrawal is delayed and account issues persist.
Amount: €3,700
Spinsy Casino
Safety Index:Above averageSafety Index
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6.7
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Dear Casino Guru Team,
I signed up for Spinsy on 01/29/25.
I then made a deposit and claimed the welcome bonus.
The bonus was fully implemented in compliance with all rules and I was able to convert my bonus credit into real money credit.
This process also went smoothly.
I continued playing with the money for a while and finally decided to withdraw 4000 euros.
In accordance with the terms and conditions and my VIP level, I requested 3 payouts of 500 euros from January 29th to January 31st, 25.
Since then, nothing has happened. I'm being put off. Every day. Always with the statement that they will get their money, it just takes longer. We'll pass it on to the finance department......
In the meantime, I lost another 300 euros on a sports bet, so the value in dispute is currently 3700 euros and will remain so.
I cannot complete a KYC verification on the homepage; it says I don't need to do anything and can play.
Spinsy never requested this. I would have been willing to do this, as it is a normal process.
According to the casino, the payout problem is only due to the delay in the finance department.
But always with the guarantee that I will get my money.
I would be in the final payout phase.
Since I can't make any progress in the casino, it would be nice if you could help me to enforce my claim. Also to ensure that the remaining balance is paid out immediately.
Ps: Unfortunately I can't add any attachments. But I have screenshots of chats, credit, etc.
Thank you!
Automatic translation:
Public
Public
1 month ago
Hello Marius91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinsy Casino. Please allow me to ask you a few more question before we would move forward.
- What kind of payment method did you use?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
