The player from Ireland believed the casino was fraudulent, claiming that the return to player (RTP) rates were falsely represented. The Complaints Team had extended the response time for the player to provide additional information but ultimately, the complaint was rejected due to a lack of response. As no evidence was presented to support the player's claims, the investigation could not proceed.
SpinsUp Casino - Player claims casino is a scam.
Amount: €500
SpinsUp Casino
Safety Index:Fresh casinoSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
This is a fake casino the rtp is a fake scam please 🙏 don’t deposit in this casino I hit over 200 bonus and not once were they over 10 x look at my picture I played on this casino for different days for few weeks and not. Once was one bonus over 10 x is a fake site rtp is not real in this casino one good thing is I will never play slot online again after playing here so I have to thank them for that
Public
Public
2 months ago
Dear Fishking12,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
