The player's winnings were capped due a maximum win limit. The complaint was resolved as the player received his legitimate winnings.
SpinsBro Casino - The player's winnings were capped.
Amount: €1,600
SpinsBro Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I mostly signed up for casinos based on reviews on your site, as most casinos always have problems with payouts. Signed up at spinsbro - deposited €100 and claimed a 100% bonus. I always read the terms and conditions completely because I've often fallen flat on my face (e.g. deleted credit due to prohibited play etc.) and have strictly followed all the rules. I won a sum of over 2000 euros... requested a withdrawal at 1600 euros. The next day, the disappointment - 1100 were deducted from the balance because you can allegedly only pay out 5* times the bonus at spinsbro. When I asked where that is - reference to a link where it is separately under bonus conditions but not in the terms and conditions. Even if you go under action-bonus-conditions there is nothing like 5 times. After that I didn't accept it but they just don't answer. The verification was annoying afterwards - they even wanted a selfie with ID - the background was the casino's homepage. I see it for the first time too. Got the first 400 euros - and the remaining 100 are on their way. They allegedly took 1100 euros from me with the reason that only 5 times the amount was possible. This is downright fraud - so that the only 400 euros paid out a day is ridiculous, but that you only get 5 times the bonus is fraud. When you make a deposit you can only win 5 times the bonus you received. I see sorry for the first time. Would have been correct if you had pointed that out. Who please pays money with the knowledge that you can only win 5 times the money paid in (if you take a bonus). Very dishonest and fraudulent
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1 year ago
Hello Mika4040,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinsBro Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how long did the verification and the first withdrawal last? How long have you been waiting for the second payout? When was the last time you spoke to the casino and what was it about?
As you can see the term was visible all along in our review: 
Be sure to always check not just general term of the casino but the bonus conditions and the conditions of the specific bonus as well.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
The verification took 3-4 days. First you meet all the conditions - and in addition to the usual conditions, you get a few. I have to say the answer always came quickly within 12 hours. It took me 3 days because they always wanted something new - I think I was hoping to gamble away the money. However, it's stupid to keep playing because you can't win any more. The payment then took 2-3 days until it was on the account. Received the second payment today nsch 8 days.
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1 year ago
Translation
Yes, thank you, I see it now. You could have calmly directly big ads. Which idiot is playing here please. There are so many good casinos that even pay out more than 5000 euros within 24 hours without verification blocks. You want to try your luck somewhere else and bump into such a filthy club.
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