The player's deposit did not arrive for unknown reason. The complaint was closed as the player received his money.
SpinsBro Casino - The player's deposit did not arrive.
Amount: €111
SpinsBro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
12 months ago
Public
Public
1 year ago
Translation
Dear Casino.Guru team, I paid into this casino on Saturday via Volt, which is actually a real-time transfer.
There was no real-time transfer, just a normal transfer.
I received an email that the deposit was incorrect, but the money was withdrawn anyway. The supporter said that that would be normal with Volt. Today is Monday, the money has been debited but not to my player account. According to support, the money should be on it within a few minutes. Now I'm supposed to run after the deposit and call my bank where the money went. The support says we haven't received it.
Best regards
bracelet
Automatic translation:
Public
Public
1 year ago
Dear Armand,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
1 year ago
Translation
Good day,
after a conversation with my house bank, the transfer took place this morning.
IBAN
Purpose of use
everything available.
Who do I contact now?
volt or to Altaprime/the Casino?
Automatic translation:
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