Dear Alee001,
I wanted to inform you that I reached out to the casino representative outside of this thread and obtained concrete evidence that your entire balance was utilized. There are no signs of any winnings being withheld. After your real balance was depleted, you continued playing with bonus funds, which were subsequently lost as well. No further deductions or adjustments were made to your account.
Given these findings, I must reject this complaint as unjustified. The casino has acted appropriately, and this has been clearly demonstrated. As the account has been closed with no remaining balance, we are unable to investigate this issue further.
Thank you for your understanding. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center.
Best Regards,
Kubo
Dear Alee001,
I wanted to inform you that I reached out to the casino representative outside of this thread and obtained concrete evidence that your entire balance was utilized. There are no signs of any winnings being withheld. After your real balance was depleted, you continued playing with bonus funds, which were subsequently lost as well. No further deductions or adjustments were made to your account.
Given these findings, I must reject this complaint as unjustified. The casino has acted appropriately, and this has been clearly demonstrated. As the account has been closed with no remaining balance, we are unable to investigate this issue further.
Thank you for your understanding. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center.
Best Regards,
Kubo