Spins Of Glory Casino - Player's free spin issue leads to lost funds.

Hi . I deposited $150 in this casino and I almost lost it all which is I have no problem with that because I know it's gambling . But when I finally got the free spin the game crashed and I couldn't get back to it I contacted them 4 times and they couldn't fix the problem . All my money is gone with my free spin.

Dear Moe92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Hi Veronika I sent you an email with everything you asked for. And you I did stop playing after the incident and contacted them right away but as always the response was from bot I tried everything they recommended but nothing worked

Thank you for your email and for providing the screenshots. I can understand how upsetting this situation must be for you. However, after reviewing the materials you've sent, I unfortunately don’t have enough information to determine whether something unfair has occurred. The screenshots do not show if any money was deducted from your account unfairly or if the casino failed to credit you with the winnings you should have received.

In order to move forward with this investigation, I would need more detailed evidence. If possible, could you provide a video recording of the gameplay in question, or perhaps an Excel file of your gaming history that could clearly show the discrepancy between the results of your gameplay and what appears in your account records? This additional information would really help us decide on the next appropriate steps.

I know this situation is frustrating, and I sincerely hope that we can find a resolution for you.

Dear Moe92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.