Spins Deluxe Casino - Player's dissatisfied with a game.

After failing to be able to play the game on my mobile i interacted with the games assistance and was told basically too bad cant refund your bad decision, so in summary they took $50 aud and think that is all good , this game needs to be reported and watched.

Palya, Esso, Thank Yo

Drb J***

Dear debjdj68,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I apologize, but I am not sure I understand correctly what happened. Would you be so kind and provide more information? 

Do I understand correctly that this complaint is about a game and not about a casino?

Looking forward to hearing from you.

Best regards,

Kristina

Dear debjdj68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.