Spins Deluxe Casino - Account closure request ignored by casino.

Hello,

I have tried to close my account with Spinsdeluxe but they flat out ignore me.

The support (feels like a robot) cannot/will not help at all. Unpleasant treatment.

I have emailed them several times but never get a reply.

On the other hand, I receive text messages basically every day about new bonus opportunities.

I just want to get rid of them!

Please help me!

Frustrating as hell.

Sincerely

Carl Jo**** N****

Hello Calle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

Dear Calle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I just didn't want to stay on that crap site. Felt rigged and incredibly bad in general.

I just want to be excluded and shut yourself off for good.

because they ignore this and even worse send me offers EVERY day about "nice bonuses" etc.

everything feels completely frivolous and nonchalant.

I just want to get rid of Spinsdeluxe for good!

Sincerely

Carl J***

Hello Calle,

In case you request a simple account closure, you may reopen the account anytime by simply contacting the casino support. In case you have any kind of gambling issues, I would recommend to request a self-exclusion which should be permanent. Either way, if you do not have any gambling issues, I would just recommend not to log into the casino.

Hi Nick,

the problem is that it is not possible to get rid of Spinsdeluxe. It is not possible to suspend the account/exclude yourself. Only casino ever that refuses to help a customer close their account.

I can absolutely just ignore logging in, I have such game control.

The damn thing is all these texts I get every day from them about deposit bonuses.

I just want to get rid of Spinsdeluxe for good, that's all I ask.

Sincerely

Calle

Hello Calle,

Isn't there any possibility to unsubscribe from their promotional offers or to block the sender's e-mail address? As you can see the casino has already a very low safety index so even exclusion would most likely won't work with them.

Hi Nick,

No there isn't because they refuse to answer!

They just ignore me, scumbags.

It's a total

rogue shit site!!!

Hello Calle,

Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Regards,

Nick