Spinpirate Casino - The player's withdrawal is delayed.

Hello.

I played with 100% bonus and completed my wager. Now i have 2000euro in balance for withdrawel. Since i feld like i was losing control over myself and kept gambling and felt to much addicted. I told casino i was losing control and just wanted my withdrawel and close my account. But now they have closed my account 2 days ago and i dont get an email about my withdrawels. Live support keeps telling me we will notify you when update but nothing happends. I just want my 2000 euro and then i dont need my account anymore. 500 euro was already pending in withdrawel and 1500 in balance. (500euro withdrawel limit daily...) but till this day nothing received and cant acces my account since i asked to close it. I just want my withdrawels and be done with this. Since support doesnt help me hopefully you guys can.

Hello Domien,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinpirate Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you receive any money from the casino so far? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

Thanks.for youre quick reply. I have send all the documents for my KYC days ago. Like 4-5 days ago or even more. No update on that at all. . I contact live support everyday but they just tell me no news so wait. Everyday multible times same thing. I cant check anything in my account since it blocked now because i said i was losing control and felt addicted to much to my liking.i have 500 euro pending withdrawel and 1500 euro ready in my balance to withdraw. I recently started playing here so no i never been payed out by this casino. Its really frustrating that this is taking this long and i just dont get any info at all....

Hello Domien,

We always recommend to wait at least 14 days for the verification to be processed. Please let us know by the end of the week if there's been any update.

Still the same issue. No response from casino except from live chat that they dont have any update for me. I have 1 withdrawel pending of 500 euro and 1500 euro in my balance my account is closed because i asked them to close it so i would keep gambling addiction under control. But now i cant make withdrawels for the 1500 euro in my balance because my account is closed for me. Not that it matters becausr this casino isnt paying anyone it seems like...

They think this is a joke... cant acces my account so cant do my withdrawel myself. But they keep saying ill send it to rught departments but nothing ever happends. Now they hope after holidays they will fix it... here some screenshots of conversations i have everyday...

to to make it even worse. 2 weeks ago ive send them all documents and now talking to live chat they tell me my account still isnt verified. Ive been chatting multible times a day with live support asking for my withdrawel. And after 2 weeks and so many conversations they tell me they still havent verified my account after 2 weeks but they have all my documents. I dont know what joke they are playing right now but this is going way to far. Here proof of my conversation today with live support. Still havent received a withdrawel and its been 2 weeks! I cant acces my account anymore so i cant make withdrawels for the 1500 euro in my balance! And support keeps saying they will email there collague but nothing ever happends. Please casino guru help me on this on. Its bad...

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.