The player from Germany requested a withdrawal. Unfortunately, the winnings haven’t been received yet. We closed the complaint because the player stopped responding.
Spinpirate Casino - Player’s withdrawal has been delayed.
Amount: €500
Spinpirate Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I've been waiting for my payout since 3/27/23. am verified It's cheeky how they answer "copy+paste" in the chat every day and always just push everything to Nodapay... The worst thing is that they seem to have had the "problem" for almost a month. They really think that we are all so stupid that we believe it. Disgusting. Please help me to get my winnings. Thanks
Automatic translation:
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1 year ago
Dear Vaelin,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
Over the last several weeks, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider, which they have now rectified as of Monday, the 27th. We have received confirmation from some players that their withdrawals have been successfully processed.
Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since Monday and should be reaching players in the coming days.
We appreciate your patience and understanding. Please keep us informed about any further developments.
Thank you for your cooperation.
Best regards,
Tomas
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1 year ago
Translation
Hello Thomas,
my request is still on "pending", i.e. it has not been processed at all. I don't think anything will happen there... I think they're down, they haven't even had new games for weeks... that's more than strange. Reply bots in chat with copy+paste! So I don't know...
Automatic translation:
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1 year ago
Thank you for the update, Vaelin.
Since it's been 14 days already since you requested a cashout, could you please let us know if the casino processed it yet? Did you receive your winnings? I'll await your reply.
