The player from Germany had a pending withdrawal when the casino closed his account. The player confirmed he received the pending withdrawal.
Spinnalot Casino - Player's account has been closed.
Amount: €2,000
Spinnalot Casino
Safety Index:Below averageSafety Index
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5.9
Spinnalot Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Yesterday I deposited € 30 with muchbetter and won € 2000.
I paid me the amount and set a self-exclusion for 7 days.
Today I asked in live chat what the status of my payment is and whether documents are needed.
Then the support told me that my account was permanently closed due to the operator's decision.
I emailed my documents to the casino today.
The support staff could not give me any information as to whether I would receive my payment at all.
I hope you can help me to get my profit.
Warm greetings
Automatic translation:
Public
Public
2 years ago
Dear Bastian,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please? Have you received any explanation as to why your account has been permanently blocked?
Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
