HomeComplaintsSpinnalot Casino - Player's account has been closed.

Spinnalot Casino - Player's account has been closed.

Amount: €2,000

Spinnalot Casino
Safety Index:Below average
Submitted: 14 Jan 2022 | Resolved : 18 Jan 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany had a pending withdrawal when the casino closed his account. The player confirmed he received the pending withdrawal.

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2 years ago
Translation

Yesterday I deposited € 30 with muchbetter and won € 2000.


I paid me the amount and set a self-exclusion for 7 days.


Today I asked in live chat what the status of my payment is and whether documents are needed.


Then the support told me that my account was permanently closed due to the operator's decision.


I emailed my documents to the casino today.


The support staff could not give me any information as to whether I would receive my payment at all.


I hope you can help me to get my profit.


Warm greetings


Automatic translation:
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2 years ago

Dear Bastian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please? Have you received any explanation as to why your account has been permanently blocked?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago
Translation

Good day,


I still got the payment.

Many thanks for your help.


Automatic translation:
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2 years ago

Awesome news, Bastian. As you received the withdrawal, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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