SpinLand.bet Casino - Player’s withdrawal is delayed significantly.

Withdrawal made 21/08/24 it’s now 24/10/24 no sign of payment

support does not reply to emails

live chat are rude and cut you off, all you get is high influx of withdrawals checking security for false accounts and fob you off with we sincerely apologise about delay we ask you for patience we have notified financial and you are a priority case, but nothing ever materialises we have no contact with financial dept but you will be notified by email, 21 business days is in Terms and conditions I’m now running up to nearly 50 business days

Dear jimqpr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Fully verified

successful withdrawals before

and no active bonus was used only my own deposits

thank you again