SpinLand.bet Casino - Player's withdrawal has been delayed.

I put a withdrawal request in for £600 and was told this could take between 3-5 days to process then got told it could take between 7-21 working days , the 21 working days is now up and the only emails I get back from the casino is that they are sorry for the delay. They will not give me any other information just same email over and over again.

Dear 4683drago,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This is my first withdrawal from the casino, my account has been verified also

thanks

Thank you very much, 4683drago, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks

Hello 4683drago,

My name is Romi and I will be assisting you with your case.

I would like to request the presence of a representative from the casino in this conversation.

Dear SpinLand.bet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi