SpinJo Casino - Player’s withdrawal is delayed due to incorrect wagering claims.

I made my first deposit using the welcome bonus, after completing 100% of the €8,000 wagering, I made a withdrawal request which was rejected.

The casino claimed that I had "x" amount of wagering left. I went to continue wagering the required amount, after which the casino still claimed that there was a wagering requirement left, this time with a different amount. This pattern repeated itself several times, after which I stopped wagering because my funds were being wasted, and the casino apparently had no information about the actual need for wagering. It's as if they were just making up new amounts on the fly. I asked them for a wagering history document, which only shows bets of 1875e, which cannot possibly be true. I'm attaching this document.

Hello InfinireWager,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinJo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Would it be possible to forward the full betting history to nikolas.b@casino.guru?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account was verified around the same time as the first deposit, but now with this wagering issue they have also recently asked me for additional documents about the deposit, as well as a selfie.

I will send that betting history to you at the address you requested.

The latest conversation is from yesterday, March 20, 2025, when they said in the chat that the wagering has been completed and everything should be ok, but the withdrawal request has not yet been approved at the time of writing the message. Previously, the situation with the wagering problem went along the same pattern, at first they say that everything is ok, but after making the withdrawal request it has always been rejected and when asked in the chat they have been told about the wagering requirement.

Now the casino paid my winnings into my account, and this case can be closed.

Dear InfinireWager,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru