The player from Finland faces issues with withdrawing funds after completing the wagering requirements for a welcome bonus. Despite meeting the €8,000 requirement, the casino repeatedly claims there is remaining wagering, providing inconsistent amounts and a betting history that the player disputes.
SpinJo Casino - Player’s withdrawal is delayed due to incorrect wagering claims.
Amount: €758
SpinJo Casino
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7.2
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Case summary
5 days ago
Public
Public
6 days ago
Translation
I made my first deposit using the welcome bonus, after completing 100% of the €8,000 wagering, I made a withdrawal request which was rejected.
The casino claimed that I had "x" amount of wagering left. I went to continue wagering the required amount, after which the casino still claimed that there was a wagering requirement left, this time with a different amount. This pattern repeated itself several times, after which I stopped wagering because my funds were being wasted, and the casino apparently had no information about the actual need for wagering. It's as if they were just making up new amounts on the fly. I asked them for a wagering history document, which only shows bets of 1875e, which cannot possibly be true. I'm attaching this document.
Automatic translation:
Public
Public
5 days ago
Hello InfinireWager,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinJo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Would it be possible to forward the full betting history to nikolas.b@casino.guru?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
