The player from Finland is unable to withdraw his winnings of €2,961.00 from Spinjo Casino after his account was locked following his win. He is seeking clarification on the account closure and assistance with the verification process, as he has not received responses to his emails for weeks.
SpinJo Casino - Player’s account has been closed after winning.
Amount: €2,961
SpinJo Casino
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7.2
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Opened
Current status
Waiting for player to reply
3d 8h 25m 10s
Case summary
4 days ago
Public
Public
5 days ago
Translation
Hi, I played at Spinjo casino on 1.3.2025 and won €2,961.00. Since then I have tried to verify my account, but they locked my account and haven't responded to my emails for weeks. I would like some help with the situation at the casino, because it seems really strange why they locked my account without any proper justification right after I won. Copied the email they sent me after the win about closing my account.
"Dear Anton,
Your account was closed by the administration's decision. Unfortunately, the decision is final, and your account cannot be reopened.
Please note that account verification is required to process your withdrawal request.
We would like to ask you to upload the following in reply to this email:
1) Proof of payment method(s)
Kindly ask you to upload a bank statement with proof of your last deposit made. Proof of deposit must reflect:
-amount
-date
-merchant's name
-sender's name + IBAN is one statement.
2) Please upload a selfie with ID into the Verification tab. The selfie with the ID must be taken the way it's obvious that your own arm is holding your ID. Note that all information must be clearly visible. Your hand holding these documents should also be visible.
Best regards,
Spinjo Casino Support"
Automatic translation:
Public
Public
4 days ago
Hello Doomedoome,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinJo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Doomedoome has 3d 8h 25m 10s to reply
