Spinit Casino - Player’s withdrawal has been delayed.

i won 2860$on the first of july it was the second time i win with them the first time it was 300$ and it was ok i receive my money into time and they sent it in my bank account . i sent them everything they asked me they got all the documents they needs and they already sent me 300$into my bank account it is not hard to understand they take time to accept and when they answered me like nothing going on they even send me promo . i can see in almost all players review they are doing the same thing to other players they are acting weird like a casino start having problem to pay but they are suppose to be strong all the genesis global its too bad and i told them they loose money because i stop playing with spinit and all of that group until they pay me.because when i play i pay and when we win its fun but now not very funny and it is because casino like that we got hard time to trust online casino.me i know i respect always the rule the tc of any casino when i got a bonus i read the rules and i am polite with them too so now i make that complaint and will do what you tell me to do tank you very much

Hello

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that your requested withdrawal has been approved but pending since 1st of July? Which payment method you have opted for to withdraw your winnings? If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

no its not pending yet because they asked me different documentation so i sent them all the docs they asked me my credit card and my ecopayz account proof and it is over a week since i sent them the last document they asked me and all that process start the first of july.

ok i am french so if i make some mistake sorry and as long as we talk with simple term i dont have any probleme

i sent to guru all the conversation we had me and the spinit casinoand i got all the email if you need something else just ask me tank you very much taking care of my complaint and hope we can fix it

Thank you very much for your quick reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

PS: as we haven't received any emails from you, please feel free to forward any relevant communication to yuliia.k@guruadmins.com.

hello just to tell you that spinit casino asked me to send a proof of my ecopays account but i already sent them perfect proof of my ecopayz account and the weird thing is they act like it is the first time they asked

and i used it only one time last year i made only one deposit with my ecopayz

in the last 6 month i played at spinit casino almost every week one sometime twice a week and i made all my deposit with interac e-transfer and now they asked me twice my ecopayz account it is very frustrating when you request a withdraw at a casino that you played every week often like i did now i send them back my ecopayz account but could you tell them if they could accept my request or dont accept but stop acting like that please me i dont answer to them directly only to send them docs tank you

you said i did not send e-mails but yes i sent most of e-mail and docs i sent to spinit casino please check if you receive them and if not just tell me and i will send all docs you request from me with pleasure and i just sent one to tell them

tank you very much/alain

i receive a mail this morning from spinit casino and they told me my withdrawal was approuved i dont know if its ok or not but as soon i got another information i let you know

tank you very much and hope it will be ok

alain desgagne

tank you very much my winning just get my bank account this morning you can be sure i will read your review next time i want to try a new casino or even an old one it change pretty fast it goes from very good to questionable in a week sometime.

tank you very much taking care of us players

Hello,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli