Home Complaints Spinia Casino - Player’s withdrawal has been delayed.

Amount: €700

Spinia Casino - Player’s withdrawal has been delayed.

5.1/10 Questionable reputation Submitted: 15 Sep 2020 | Case closed : 30 Sep 2020
Our verdict

Player stopped responding

REJECTED

Case summary

30 Sep 2020

The player from Switzerland is having difficulties receiving her funds. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Kristína
Casino analyst and complaint specialist
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I've been waiting for a payout for 12 days ... you wanted to see my account statement I sent it to you ... this day write to me tomorrow the money will be on your account tomorrow .. nothing but lies ... this casino is a scam ... please don't play here and rather waste your hard-won money somewhere else ..

Automatic translation
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Dear Bes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you received any confirmation from the casino regarding successful KYC verification?

Have you tried contacting the casino regarding this issue? If yes, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

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Dear Bes,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.