Spinfinity Casino - Player faces confusion over withdrawal requirements.

Was told I didn't have to make a deposit for a withdrawal and now being told I need to but don't trust anyone that wants me to deposit first idk what I should do

Dear mikey3w,

Thank you for submitting your complaint. I’m sorry to hear about the issue you're facing. Please note that it is common for casinos to require a verification deposit from players when withdrawing winnings from a no-deposit bonus.

• Could you please advise if you accumulated your winnings with a free chip or free spins?
• Have you made any successful deposits before?
• How much should you deposit in order to withdraw your winnings?

Thank you very much in advance for your reply.

Best regards,

Kristina

I got a 20$ free chip and went threw all the playthrough and got up to 700$ and was told to deposit 10$ for Bitcoin or 30$ for credit card first before I withdrawal I'm just afraid it's a scam and how would I find out

Thank you for your reply, mikey3w. This is a common value that casinos require for the initial deposit when players use free chips.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear mikey3w,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.