Spinfields Casino - Player’s withdrawal has been delayed.

I made three withdrawals requests the first 1000 euros was credited to my account the next day . But the remaining 1627 euros still hasn’t been credited to my account. I have sent over 100 emails . Then I was emailed to inform me they were having technical problems. Last Tuesday I was emailed to inform me that my withdrawals has been processed and my still hasn’t been credited with my withdrawals. And now they are not responding to my emails.would you kindly hel me to resolve this problem please

Dear Bina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that it’s been a week since the casino informed you, that your withdrawal has been processed?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email. My bank account was credited with some money but only partial. So fingers crossed hopefully I will have the rest of my withdrawal this week. It’s a month tomorrow since I made the withdrawal. I cannot emphasised the level of stress I am going through. After all 1600 euros is a lot of money. So far I have been credited £ 643.50

Thank you, Bina, very much for the update. It seems to be on the right track. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Thank you very much for the update, Bina. I'd still recommend waiting for a few more days. If you don't receive your withrawal by the end of this week, we will intervene.

Ok thank you

Good morning. Unfortunately inspite of the numerous emails I sent to spinfield support they haven’t responded once. Art of my withdrawal still hasn’t been credited to my account. It’s over a month now I would be grateful if you could help me please. Thank you

Thank you very much Bina for your cooperation and patience so far. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you. It’s absolutely appalling how they haven’t responded to my emails. Hopefully it will get sorted out with your help

Dear Bina,

I looked at your complaint and I understand the situation. I’ll contact the casino representative and see if I can help.

I would like to invite Spinfields Casino to participate in the resolution of this complaint.

Thank you so much

hi I am sending spinfield casino emails everyday and they still haven’t replied. I cannot understand why support isn’t replying. Hopefully they will respond to you. Thank you

Hi I just wanted to let you know that spinfield has credited £403.33 in my account. So hopefully the rest will be credited in the next few days. Thank you

Thank you, Bina, for the update. I’m glad to hear the good news. Please keep us posted.

We would like to ask Spinfields Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame and the issue is not resolved in a timely manner, we will close the complaint as ‘unresolved’.

th you for trying to resolve this for me.unfortunately they still haven’t responded to my emails.This is sheer robbery I will certainly refrain from playing on line. Many thanks

Dear Bina,

Unfortunately, we also haven’t received any response from the casino regarding the issue.

Since according to the last e-mail you received from the casino, it seems that the payments are on their way, we’d like to give it more chance despite the casino being unresponsive. Therefore, I’m extending the timer by 10 days and I’d like to ask you to let us know if there’s any news regarding the issue.

I will do. Thank you

Dear Bina,

Has there been any progress made in your case?

Hi unfortunately nothing. I keep sending emails every day but no reply at all

Dear Bina,

I’m sorry to hear that, but unfortunately, since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear Bina,

Please note that we were informed by the Spinfields Casino representative that the issue has been resolved. The delays were apparently caused by issues with their payment provider. Could you please confirm that you have received all your funds? I’m extending the timer for 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to close your complaint as ‘rejected’.

Dear all,

Even though we believe that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.