A player from Norway deposited 500 NOK at the casino, but the amount was not credited to their account. Despite multiple contacts with customer support and following their recommendations, the issue remained unresolved. The player was concerned about losing their deposit bonus. The issue was eventually resolved by crediting the deposit to the player's balance, and a bonus was also provided. The complaint was marked as resolved by us.
SpinCity Casino - Player’s deposit has not been credited.
Amount: 500 kr
SpinCity Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
I would like to file a complaint regarding a deposit of 500 NOK I made at the casino, which has not been credited to my balance. After this issue arose, I contacted customer support, but the problem was not resolved. Following the recommendations from customer support, I contacted them again after 24 hours, but the issue remained unresolved. I was informed that the problem had been forwarded to the relevant department and was asked to wait. I am still waiting for a solution to this situation. I am concerned because I wish to receive the bonus for my deposit.
Automatic translation:
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2 months ago
Dear sigmundtorgersen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 months ago
Translation
The problem was solved, the deposit was added to the balance, and I even got a bonus on it. All is well.
Automatic translation:
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2 months ago
Dear sigmundtorgersen,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
