The player from Germany accumulated winnings with a bonus, however, the casino confiscated them. The player decided he didn't want to play in this casino anymore and he was no longer interested in our help, therefore we closed this complaint.
SpinBounty Casino - Player's winnings have been confiscated.
Amount: €200
SpinBounty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I signed up for spinbounty and got 50 free spins, then also won almost 200 euros.
The winnings were simply confiscated by the casino.
Then I only had 20 cents on my player account.
When I asked where the bonus controls are, I have not received any feedback so far.
I would be very happy if you would help me again.
Automatic translation:
Public
Public
1 year ago
Dear murati5575,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Could you please post here a link to the bonus you activated?
Do I understand correctly that you have not received any explanation from the casino regarding this issue?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
1 year ago
Dear murati5575,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Public
Public
1 year ago
Translation
Had my account deleted because no one responded to my questions.
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, murati5575. Since you deleted your account, do I understand correctly that you are no longer interested in receiving your winnings? Should we close this complaint?
Public
Public
1 year ago
Translation
Goodbye,
Yes, the matter is settled for me
I no longer play at this casino.
If they start like this, it can't get any better in the future.
Thanks for your effort anyway...
Automatic translation:
Public
Public
1 year ago
Thank you for your confirmation. Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Please disable your AdBlock