The player from Germany accumulated winnings with a bonus, however, the casino confiscated them. The player decided he didn't want to play in this casino anymore and he was no longer interested in our help, therefore we closed this complaint.
SpinBounty Casino - Player's winnings have been confiscated.
Amount: €200
SpinBounty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
SpinBounty Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello,
I signed up for spinbounty and got 50 free spins, then also won almost 200 euros.
The winnings were simply confiscated by the casino.
Then I only had 20 cents on my player account.
When I asked where the bonus controls are, I have not received any feedback so far.
I would be very happy if you would help me again.
Automatic translation:
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2 years ago
Dear murati5575,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Could you please post here a link to the bonus you activated?
Do I understand correctly that you have not received any explanation from the casino regarding this issue?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Dear murati5575,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Translation
Had my account deleted because no one responded to my questions.
Automatic translation:
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2 years ago
Thank you for your reply, murati5575. Since you deleted your account, do I understand correctly that you are no longer interested in receiving your winnings? Should we close this complaint?
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2 years ago
Translation
Goodbye,
Yes, the matter is settled for me
I no longer play at this casino.
If they start like this, it can't get any better in the future.
Thanks for your effort anyway...
Automatic translation:
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2 years ago
Thank you for your confirmation. Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
