The player from Brazil is not able to get in touch with the casino. After a few days he managed to get in touch with the casino, therefore we marked the complaint as resolved.
SpinBounty Casino - Player's dissatisfied with the casino's support.
Amount: 13,000 R$
SpinBounty Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
SpinBounty Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Dear gregorypradocruz,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please describe your issue in more detail?
I tested the live chat support myself and I was immediately connected to a support agent who answered all my questions quickly. I was informed that they are available 24/7. I also tested the email address provided at the bottom of the website and it is working as well:
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
The chat for me only appears scheduled topics and they still haven't answered my email.
Please let me know how I can contact you by phone, is it just a call?
Edited
Automatic translation:
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3 years ago
Please, try clicking some random topic and then just pick 'No' for an answer. I tested it multiple times with multiple topics and I was always connected to live chat:
Is there any specific help you need, or did you just want to share this experience?
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3 years ago
Translation
It didn't work for me.
I did what you told me and nothing.
They don't open online chat, they don't answer emails.
I believe it's a hit.
Automatic translation:
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3 years ago
Is there any specific help you need, or did you just want to share this experience?
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3 years ago
Translation
Hello, thank you very much for your attention.
It still doesn't work, I'll try again.
Thank you very much.
Automatic translation:
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3 years ago
Translation
I was answered by email.
I will try to proceed with them regarding documentation.
Thanks for the support.
Automatic translation:
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3 years ago
Since the main issue here was to get in touch with the casino, and you have received an email reply, should we consider this issue resolved? Or is there anything else we could help you with?
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3 years ago
Translation
Hello.
We can consider it resolved.
Thanks.
Automatic translation:
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3 years ago
Thank you very much for your confirmation, gregorypradocruz. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
