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There is simply no support at all.

Simplesmente não há atendimento algum do suporte.

Dear gregorypradocruz,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please describe your issue in more detail?

I tested the live chat support myself and I was immediately connected to a support agent who answered all my questions quickly. I was informed that they are available 24/7. I also tested the email address provided at the bottom of the website and it is working as well:

Looking forward to hearing from you.

Best regards,

Kristina

The chat for me only appears scheduled topics and they still haven't answered my email.

Please let me know how I can contact you by phone, is it just a call?

O chat para mim somente aparece tópicos programados e ainda não me responderam o e-mail.

Por favor me informe como faço contato pelo telefone, é somente ligação?

Please, try clicking some random topic and then just pick 'No' for an answer. I tested it multiple times with multiple topics and I was always connected to live chat:

Is there any specific help you need, or did you just want to share this experience?

It didn't work for me.

I did what you told me and nothing.

They don't open online chat, they don't answer emails.

I believe it's a hit.

Para mim não funcionou.

Fiz o que me indicou e nada.

Não abre chat online , não respondem e-mail.

Acredito que seja Golpe.

Is there any specific help you need, or did you just want to share this experience?

Hello, thank you very much for your attention.

It still doesn't work, I'll try again.

Thank you very much.

Olá, muito obrigado pela sua atenção.

Por enquanto ainda não resolveu , tentarei outras vezes.

Muito obrigado.

Could you please clarify how you wish to proceed with this complaint?

I was answered by email.

I will try to proceed with them regarding documentation.

Thanks for the support.

Fui atendido por e-mail .

Tentarei proceder junto a eles a respeito de documentação.

Obrigado pelo respaldo.

Since the main issue here was to get in touch with the casino, and you have received an email reply, should we consider this issue resolved? Or is there anything else we could help you with?

Hello.

We can consider it resolved.

Thanks.

Olá.

Podemos considerar como resolvido.

Obrigado.

Thank you very much for your confirmation, gregorypradocruz. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.