I will now write my final statement to this case:
fact you had my deposit which was untouched.
i kindly asked you to withdraw it back
you told me I have to verify me
it was the most complicated verification process in my life
(I am verified in more then 30 casinos)
i got a confirmation from the support that the verification was completed
I asked you to withdraw me, nothing happens for months …
then the casino guru employe asked about the case and i wrote you again (yesterday)
you told me you want more verification documents, I sent you them, even I WAS ALREADY VERIFIED
Then I got a mail thanks for the documents we want more (then a picture of my personal bank card) (insane random and very sensible data’s even banks say you should never sent!)
after that I gave you 0 stars and wrote that nobody should gamble in your casino and somehow after that you finally start to care about this case, magic magic …
end of the case you payed me today without I sent you my bank card …
money is in my bank wallet all done.
you can check my account I wrote a lot of comments on casinos and most of them are good. But in that case you were extremely unprofessional with me and this was in no point fair and not acceptable.
i am not a bad person or someone who want to randomly hurt your business with the 0 from 0 stars but for me it was one of the worst experience I ever had with a casino.
and what I still haven’t heard till now is a little sorry.
I will now write my final statement to this case:
fact you had my deposit which was untouched.
i kindly asked you to withdraw it back
you told me I have to verify me
it was the most complicated verification process in my life
(I am verified in more then 30 casinos)
i got a confirmation from the support that the verification was completed
I asked you to withdraw me, nothing happens for months …
then the casino guru employe asked about the case and i wrote you again (yesterday)
you told me you want more verification documents, I sent you them, even I WAS ALREADY VERIFIED
Then I got a mail thanks for the documents we want more (then a picture of my personal bank card) (insane random and very sensible data’s even banks say you should never sent!)
after that I gave you 0 stars and wrote that nobody should gamble in your casino and somehow after that you finally start to care about this case, magic magic …
end of the case you payed me today without I sent you my bank card …
money is in my bank wallet all done.
you can check my account I wrote a lot of comments on casinos and most of them are good. But in that case you were extremely unprofessional with me and this was in no point fair and not acceptable.
i am not a bad person or someone who want to randomly hurt your business with the 0 from 0 stars but for me it was one of the worst experience I ever had with a casino.
and what I still haven’t heard till now is a little sorry.