Spinbookie Casino - Player’s withdrawal is delayed and facing issues.

Hello,

I've been waiting for 7 days for the withdrawal of my funds, and after repeatedly insisting here without being paid, they told me that the withdrawal was approved. However, today they informed me that it was rejected due to issues with AstroPay and that I should request my withdrawal only via cryptocurrencies.

I made the request via cryptocurrencies and still haven't received my money.

I'm afraid my case might end up like many others I've read about here, where the customer's account gets closed.

Hello Nicozmr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinbookie Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Could you please let me know if your account is already verified and if so, since when exactly?

• Yes, from August 2024

Did you accumulate your winnings with real money or did you use a bonus?

• I activated a weekly reload bonus but I didn't get to use its funds as I won with my real money and finished the rollover
• 
  

When was the last time you spoke to the casino and what was it about?

• Yesterday by email and they told me that I had to wait another 3 days to review my withdrawal request

This is my second withdrawal so I have already been paid before.

Hello Nicozmr,

As the suggested timeframe is almost up, could you kindly update us on the status of your withdrawal? If there has been no progress, please let us know, and we will make an effort to intervene on your behalf.

Thank you, and I look forward to your response.

Best regards,

Nick

I got paid a few hours ago. Thanks for the space to file a complaint. I made another withdrawal today because I had money left in the account.

I will report if it progresses or is delayed.

Hello Nicozmr,

I'm glad to hear that the money has arrived to you.

Again as it is a new withdrawal request, I recommend to wait 14 days for the money to arrive.

Please let us know it it would not arrive within the next 10 days.

Regards,

Nick

Dear Nicozmr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.