SpinBit Casino - The player's deposit was not credited.

Hello

SpinBit has taken my deposit and not credited.

They are promoting false advertising in order to receive people’s money and not putting it in the player accounts, please see below.

I deposited 0.0094 ETH (16USD) through Coinbase.

The minimum deposit in order to receive a bonus is 0.0074 ETH as stated on their website. (Screen shot attached highlighting this).

As most crypto websites state, the minimum deposit is 0.01c in NZD currency to receive a balance, as they don’t have general minimum deposits, this casino says 0.01 minimum deposit is NZD

my money was never placed in my account after deposit.

I contacted live chat and have attached the transcripts, they say the minimum deposit is 0.01ETH to receive money (even deposited money) and they claim the money is stuck in blockchain, which is the biggest scam and Lie.

my screenshot from there website shows they state the minimun deposit is $0.01nzd for a regular deposit (no minimum).

and 0.0074ETH for a welcome bonus.

I have deposited 0.0094 ETH which is more then enough for a minimum deposit, let alone more then the minimum stated amount for a deposit Bonus..

they have tried to claim that the minimum deposit is 0.01 ETH not NZD, but that’s a lie as the minimum deposit for a bonus is again 0.0074ETH, no way can I minimum deposit for a bonus be less then the actual minimum deposit.

please read the transcripts and screenshots, they have received my payment and try claim it’s "stuck in blockchain" which is the biggest lie, they have my deposit and won’t give it to me.

I also attached a screenshot from the blockchain showing the Payment was processed. PDF is chat transcript.

Dear Hiredblade,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello please see attached screenshots from my Wallet provider Coinbase.com and the live chat who has confirmed the payment was sent and received by the recipient (spinbit.com)

i have self excluded from spinbit in the meantime, as they have to refund my Coinbase account as I requested to them via live chat today when they sort this out.

They have been shown these screenshots and investigating for the past 5 days… So will let you know how it gets on, if they get back to me

https://optimistic.etherscan.io/tx/0x6a1329ffe4ec25419316c274b9c72cdaf4b0f40c17a038d4666ef3de4478b177#eventlog

coin base has given me the above url and confirmed the above, they say it was sent and received.

thanks

Hello Hiredblade,

We recommend to every player and regardless the payment method to wait at least 14 days for a payment to be processed and even more in cases where the deposit got uncredited to the player's account.

Please let me know by the beginning of the next week if there's been any update.

Hi there, midway through the week, still no update on their side

Hello Hiredblade,

Could you please advise if there's been any update regarding your deposit since your last post here. Also before we would contact the casino, please send a screenshot of the payment confirmation (would be best with the receiver's wallet address as well) together with the wallet address given by the casino for deposit.

Please forward it here or to nioklas.b@casino.guru.

Hello

no update yet.

attached is the screenshots I took the day of transaction.

thank you

Thank you Hiredblade for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Hiredblade,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case, and I would like to invite SpinBit Casino to join the conversation and participate in the resolution of this complaint.

Dear SpinBit Casino,

Can you please provide an update on the status of the player's deposit?

Thank you.

Best wishes,

Tomas

Hello Tomas

Update and something I think you should really be looking at with Spinbit and advertising.

I contacted SpinBit yet again today, I have been declined, and informed I will NOT be receiving my deposit..

they stated the following:

1 - They say the minimum deposit to receive an ETH deposit is 0.01ETH

2 - They did not have this clearly stated on their website, they made it say:

Minimum 0.01 in NZD

(which made me think they have NO Minimum Deposit) obviously.

3 - They informed me that my deposit of 0.009 ETH is rejected and lost in the blockchain.

4 - they informed me via chat today very blatantly I will not get the money despite informing them I am in contact with CasinoGuru and a link to this complaint.

Now, I have some very important and clear proof they have received this deposit, despite their excuses and false/misleading advertising.

I Contacted Coinbase again today.

(my crypto wallet provider, one of the worlds biggest as you probably know).

I have asked Coinbase the following:

• Can my transaction be lost in the Blockchain?
• Can a receiving wallet decline a transaction if it’s below 0.01ETH

Coinbase have answered NO to both.

They have 100% confirmed the receiving ETH address has received the funds.

Please see new screenshots below for proof from Coinbase that it can’t be declined for an amount, or lost in blockchain:

Now before you ask, Yes I sent to the Correct Receiving address for my SpinBit ETH Account,

this screenshot shows my Spinbit wallet address, and the link provided shows my transaction directly to that wallet:

https://optimistic.etherscan.io/tx/0x2323f194deafb4ab641026b1e9272b42fcc5bff4b3cb2fcdf329e6bd3b62ecd2

So Casino Guru, despite all this evidence, they claim I will not be refunded despite all proof they received the funds.

I lastly want to this point out,

SpinBit do NOT make it obvious they have a set minimum deposit of 0.01ETH..

SpinBit website says minimum 0.01 in NZD.

it seems minimum is $0.01 in NZD

I deposited $16USD from ETH ($26.00NZD)

How was I to even know this?

it’s proven they received it anyway and refuse to budge.

now imagine 1000 people make this "mistake" (they probably have)..

$16USD x 1000 is $16000..

where does the casino put this money?

easy free money it seems.

I think with all their lies they should be Blacklisted. As Coinbase has said, they received the ETH, and it is not ‘lost in the blockchain’ !

thank you Casino Guru

oh and so people know,

I’m making this complaint for the people.

Im not overly concerned over $16usd..

Im concerned and angry that SpinBit use false excuses and misinformation to gather these small sums.

They have it, and over time, these small deposits lead to a very big chunk of free money from unaware victims.

I wouldn’t be fighting for almost 2 months for $16 if I need the money.. It’s about, what seems to be, very potential Red Flags within this Dama N.V operated casino.

Dear SpinBit Casino,

Can you please explain how the player's deposit can be stuck in the blockchain? In addition, there has been no information on your website that the minimum deposit required for claiming the bonus was 0.01 ETH, but the other way around, which was 0.0074 ETH. Also, it's clear that you have received the funds:

https://optimistic.etherscan.io/tx/0x2323f194deafb4ab641026b1e9272b42fcc5bff4b3cb2fcdf329e6bd3b62ecd2

Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Hiredblade,

I am attempting to contact the casino representative in order to give this matter another opportunity to be resolved. I will now extend the timer by 7 days to see what can be achieved.

I will keep you updated on any developments. Thank you for your patience.

Kind regards,

Tomas

Dear Hiredblade,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact Antillephone N.V. Gaming Authority (certria@gaminglicences.com and/or complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (tomas.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas