The player from Australia had their account fraudulently accessed and three deposits were made for a total of 1350. Despite requesting a refund to the original wallet address and offering identity verification, the casino has confiscated his funds.
3 deposits were made to this account via fraudulent activity
The 3 deposits totalled 1350
I managed to close this account before any more deposits were made.
Now I got an email saying that they're was a $500 deposit still in that account.
I've asked many many times for them to refund me via the same wallet address that the money was sent from and they won't do it.
They confiscated my funds! How can you confiscate MY FUNDS that were deposited and never used.
Why are they withholding my money even after I told them that I can verify my identity.
Hello Bokistriker,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBit Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How many deposits did you do by your own? Is there any way to provide that those 3 payments were not made by you? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Dear Bokistriker,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time. The complaint was closed as the player stopped responding.