The player's dissatisfied with the bonus as it requires deposit. The complaint was closed as the bonus conditions were explained to the player.
The player's dissatisfied with the bonus as it requires deposit. The complaint was closed as the bonus conditions were explained to the player.
The player's dissatisfied with the bonus as it requires deposit. The complaint was closed as the bonus conditions were explained to the player.
Hi there, I just registered with Casino-Z and wanted to try them out firsthand with the No Deposit Bonus free spins listed on your site Casino.guru. I won 16Euro with this free spins. However, as informed by their support team I have to wager these winnings with my own funds. I would like to point out that this is not a No Deposit Bonus Free Spins, But a Deposit Bonus Free Spins.
Hi there, I just registered with Casino-Z and wanted to try them out firsthand with the No Deposit Bonus free spins listed on your site Casino.guru. I won 16Euro with this free spins. However, as informed by their support team I have to wager these winnings with my own funds. I would like to point out that this is not a No Deposit Bonus Free Spins, But a Deposit Bonus Free Spins.
Hello kennethcini,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino-Z.
I've checked the information on our website and everything is correct regarding the No deposit bonus. Please check the underlined text:
It means that in case you wouldn't win or win only a lower amount you can still just cancel the bonus but if you want to wager and withdraw the winnings you will need to deposit - it is still however considered as a no deposit bonus as you can claim it without any deposit
Looking forward to your answer.
Regards,
Nick
Hello kennethcini,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino-Z.
I've checked the information on our website and everything is correct regarding the No deposit bonus. Please check the underlined text:
It means that in case you wouldn't win or win only a lower amount you can still just cancel the bonus but if you want to wager and withdraw the winnings you will need to deposit - it is still however considered as a no deposit bonus as you can claim it without any deposit
Looking forward to your answer.
Regards,
Nick
Hello kennethcini,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.
Hello kennethcini,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.
Dear kennethcini,
We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.
Dear kennethcini,
We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.
Then you are right. However I would do a new category for these sort of FREE SPINS and call them PLAY NOW & PAY LATER.
Then you are right. However I would do a new category for these sort of FREE SPINS and call them PLAY NOW & PAY LATER.
Dear kennethcini,
I'm sorry that it was not entirely clear from out description how the bonus works, we will try to make the updates as accurate as possible. You can still however run through the terms directly on the casino's website.
Thank you again for pointing out some unclear details on our website. The complaint will be now closed.
Please do not hesitate to contact us if you will come across any other trouble again, we will gladly try to help you.
Regards,
Nick
Dear kennethcini,
I'm sorry that it was not entirely clear from out description how the bonus works, we will try to make the updates as accurate as possible. You can still however run through the terms directly on the casino's website.
Thank you again for pointing out some unclear details on our website. The complaint will be now closed.
Please do not hesitate to contact us if you will come across any other trouble again, we will gladly try to help you.
Regards,
Nick
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.